ABTA

directline skiing is a fully bonded members of ABTA (The association of British Travel Agents) so you money is protected. All package ski holidays sold on this web site are covered by our full ABTA Bond (ABTA D 6770). Full details of the protection provided are detailed here.

ATOL
All package holidays shown, which include air travel are ATOL protected by the Civil Aviation Authority. In some cases we act as agents for licensed tour operators: the relevant ATOL number is displayed with each holiday. In others we are the tour operator: our ATOL number is 9103. For flight only bookings we act as agents for licensed tour operators, except for scheduled flights which are e-ticketed or when the tickets are sent to you within 24 hours of payment being accepted. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Full details of the protection provided are detailed here

Office of Fair Trading "Code of Practice" Scheme

You will see this sign more and more when you're buying goods or services. As a member of ABTA, directline skiing strictly adhere to a code of practice approved by the Office of Fair Trading.

The code of practice has been rigorously checked by the Office of Fair Trading before we were allowed to use their logo and you will be treated fairly if problems arise when you buy from them.

• Are committed to treat you fairly if problems arise
• Will guarantee good customer service
• Give you clear-cut information about the goods or services they're selling
• Have user-friendly, straightforward and quick procedures for dealing with customer complaints
• Will use clear and fair contracts
• Will offer free or low cost dispute resolution, such as arbitration or an ombudsman, if you can't agree about how to sort out a problem
• Will offer you more rights than the law gives you.

Investors in People

directline skiing is recognised as having achieve the “Investors in People standard”. Investors in People provides a staff development framework that mirrors the business planning cycle (plan, do, review) making it clear for organisations to follow and implement in their own planning cycle. For over twelve years our experienced team has been offering impartial and well-informed advice to thousands of holidaymakers.
 
Advantage Travel Agents

directline skiing is a members of Advantage Travel Agents. This is the largest and most progressive consortium in the travel industry and gives us the buying strength of much larger companies meaning that you get the best holiday deals available. We remain independent of tour operators, airlines and high street travel agents so we are free to offer you the best deal available and aren't forced, like some travel agents, just to recommend a single company's products.